MEDIAVAULT PLUS – AN AFFORDABLE, SECURE SOLUTION FOR YOUR LONG-TERM CALL RECORDING, CHAT AND EMAIL STORAGE AND RETRIEVAL NEEDS.
MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review. Recordings are stored in Amazon’s AWS Simple Storage Service (S3) providing a secure (AES-256 encryption), highly scalable and durable solution.
Top reasons to record and store your interactions
Regulatory Compliance – Avoid stiff penalties and loss of revenue and reputation.
Quality Assurance and Training – Ensure standards are being met, train and coach agents, analyze trends.
Dispute Resolution – Provide recorded proof of interactions to quickly resolve disputes with customers.
Sales and Up-Selling – Maintain recorded proof of customer’s consent to be charged for a purchase.