Secure Call Recording Storage for Contact Centers

Our platform provides immutable audit trails, customizable retention rules, and instant search, giving you everything you need to demonstrate compliance to an NCUA examiner.

Yes. All data is protected with AES-256 encryption and stored in Microsoft Azure’s highly secure cloud. We provide permission-based access to ensure only authorized staff can access sensitive data.

Our implementation is fast and straightforward. Most credit unions begin archiving interactions within a few days, with full support from our team. Our team helps you implement the solution, train your team members, and provide ongoing support.

We offer a simple, storage-based pricing model with no per-user fees. This gives you predictable costs that scale with your data needs, not your agent count. More details about our fully transparent pricing model can be found on our pricing page.

MediaVault Plus is designed for strict regulatory environments, providing built-in support for PCI-DSS, HIPAA, TCPA, and GDPR. Our platform offers automated redaction of sensitive data, customizable retention rules, and complete audit trails to ensure you meet all major compliance requirements and avoid costly penalties. This makes us a trusted solution for regulated industries.

We offer a straightforward, storage-based pricing model with no hidden per-user or per-use fees. This provides predictable, affordable costs that scale with your data needs, not your agent count. You get unlimited access to all features, including search, retrieval, and analytics, without worrying about surprise charges, making budget management simple and transparent.

Yes, our platform offers seamless, out-of-the-box integration with all leading CCaaS and CRM systems, including NICE, Five9, Genesys, RingCentral, and Salesforce. MediaVault Plus acts as a single, unified repository for all your customer interaction data, regardless of the source, simplifying your tech stack and providing a holistic view of your customer journey.

Security is our top priority. All data is stored in Microsoft Azure’s highly secure cloud infrastructure and protected with advanced AES-256 encryption both in transit and at rest. We provide permission-based access controls and detailed audit logs, ensuring only authorized personnel can access sensitive customer interaction data, giving you complete peace of mind.

Our implementation process is designed to be fast and straightforward, getting you up and running with minimal disruption to your operations. The MediaVault Plus team provides full support during setup to connect to your systems and configure your storage and retention rules. Most clients begin archiving interactions within just a few days.