Speech Analytics
MediaVault’s Speech Analytics solution uses sophisticated algorithms to query and categorize large volumes of calls at a level of granularity previously unattainable. The results of these queries can be easily visualized using your existing BI tools, giving you unprecedented access to actionable information about your customers.
Use Speech Analytics to understand and improve your business
Agent Quality Monitoring
Sales Efficiency
Root Cause Analysis
Customer Sentiment Analysis
Voice of the Customer
