Speech Analytics

Speech Analytics 2018-12-19T13:42:58-06:00

Speech Analytics

MediaVault’s Speech Analytics solution uses sophisticated algorithms to query and categorize large volumes of calls at a level of granularity previously unattainable. The results of these queries can be easily visualized using your existing BI tools, giving you unprecedented access to actionable information about your customers.

Use Speech Analytics to understand and improve your business

  • Agent Quality Monitoring
  • Sales Efficiency
  • Root Cause Analysis
  • Customer Sentiment Analysis
  • Voice of the Customer