CUSTOMER INTERACTION STORAGE WITH MEDIAVAULT PLUS
MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review.
Recordings are stored in Amazon’s AWS Simple Storage Server (S3) providing a secure (AES-256 encryption), highly scalable and durable solution..
Search and listen to recordings during your confirmed retention period of time using multiple filter options
Email / download individual or multiple recordings
Flag recordings for easy retrieval
Mass export recordings to FTP drive
Create and save custom search filters
Download call detail records for reporting purposes
Complete audit trail of who accessed a recording and by which channel (listen, email, download or web service)
Dashboard confirming how many call detail records and recordings were downloaded to the MediaVault platform
Define media retention policy and have automatically executed
Define user roles and application access
Configure search results display
Use existing CRM or other operational system to index and search on recordings
Access recordings securely from third party systems via web services