Call Transcription

Call Transcription 2018-12-19T13:56:23-06:00


Our voice transcription solution or speech-to-text conversion makes your call recordings instantly searchable through a queryable database. Voice recordings are often time-consuming to listen to, difficult to search, analyze or index for actionable insight.

Converting voice recordings into searchable text facilitates discovery and creates an archive that you can access for business process compliance, quality monitoring, coaching and training, and legal or regulatory requirements.

Features include:

  • Near real-time transcription of calls
  • Multi-language transcription
  • Searchable archive of all transcripts
  • Auto-detection of pre-defined words or phrases
MediaVault Plus Speech to Text Conversion