Contact Center Partners
Five9 is a leading provider of cloud contact center software. The Five9 suite of products can easily meet the needs of any contact center leader looking for a comprehensive, integrated solution. We have built a custom integration with Five9 and we currently store 30+ million recordings for customers who use Five9.
NICE InContact provides contact center as a service (CCaaS), workforce management and other products to deliver a unified customer experience platform. From MediaVault’s early days, customers of NICE inContact have been able to easily store their recordings in MediaVault and access them as needed. To date, MediaVault Plus has stored over 70 TB of NICE inContact data.
RingCentral is a provider of Unified Communication as a Service (UCaaS). In addition to providing cloud-based business phone systems, RingCentral also offers contact center as a service (CCaaS) solutions. MediaVault works seamlessly with RingCentral to allow RingCentral’s customers to store and retrieve their recordings as needed.
Solution Partners
Amazon S3 is object storage built to store and retrieve any amount of data from anywhere. It is designed to deliver 99.999999999% durability, and stores data for millions of applications used by market leaders in every industry. S3 provides comprehensive security and compliance capabilities that meet even the most stringent regulatory requirements. MediaVault Plus data is stored in Amazon’s S3 storage to ensure that our customers have the highest level of security and reliability available.
Microsoft Azure is a cloud computing platform that features a growing collection of integrated cloud services—analytics, computing, database, mobile, networking, storage, and web. Microsoft has made an industry-leading commitment to the protection and privacy of data stored in Azure. Microsoft was also the first major cloud provider to adopt the new international cloud privacy standard, ISO 27018. Azure safeguards customer data in the cloud and provides support for companies that are bound by extensive regulations regarding the use, transmission, and storage of customer data. MediaVault Plus uses Microsoft Azure blob storage to store over 100 TB of data from our customers.
VoiceBase is a leading provider of voice application software that allows business leaders to gain a deeper understanding of the conversations they have with their customers. With a suite of products such as speech-to-text, AI powered speech analytics, knowledge extraction and redaction services, VoiceBase adds deep analytics capabilities to call recordings. MediaVault partners with VoiceBase to provide key value-added services to our customers.